PHILIP BROWN

3032 Bedford Rd. #906

Bedford, TX 76021-7352

PhilipRayBrown@hotmail.com

(214)606-6386

Professional

Objective

Education

Challenging opportunities to apply my skills and experiences toward solving

computer, server, and networking related issues.

DELGADO

Associate of Applied Science in Computer Network Technology

UNIVERSITY OF NEW ORLEANS

Certifications

Bachelor of Science in Computer Science

CCNA (CSCO12005512)

A+ (COMP001001748357)

Network+ (COMP001001748357)

Server+ (COMP001001748357)

Employment

History

LeTourneau University

Dallas/Bedford, TX

May 2004

May 2003

2011 … 2018

2003 (never expires)

2003 (never expires)

2003 (never expires)

March 2008 – March 2016

Technical Support Specialist

  · Install and update computer hardware equipment and software.

  · Provide desktop and remote technical support for staff, faculty, and students.

  · Maintained Active Directory users and computers objects.

  · Set up physical network infrastructure at two campuses.

  · Troubleshoot various printer, copier, scanner and other office equipment problems.

First Advantage / Safe Advantage Services

Dallas, TX

December 2006 – March 2008

Information Technology Specialist

  · Updated the hardware and software on computer equipment.

  · Replaced phone jack infrastructure with ethernet jack networked infrastructure.

  · Provided desktop technical support for staff computer users.

  · Revised user and computer information in Active Directory and WSUS.

  · Troubleshot various printer, copier, scanner and fax problems.

Express Personnel – (Wistron short-term project) October 2006 – November 2006

Grapevine, TX

  · Refurbished Nortel IP phones circuit boards.

Paladin Consulting – (Xerox short-term project)

Plano, TX

Computer Repair Technician

September 2006 – October 2006

Associate I Docucare

  · Documented the infrastructure of EDS computer peripheral equipment.

  · Performed minor printer repairs.

PHILIP BROWN

Employment

History (cont.)

Telvista – (Verizon networking contract)

Dallas, TX

October 2005 – August 2006

Technical Support Agent (network technician)

  · Assisted in the installation of networking equipment and security configuration.

  · Resolved various computer and networking issues.

  · Used monitoring and diagnostic tools to analyze network status.

  · Managed user accounts and configured email accounts for customers.

Delgado College

New Orleans, LA

Spring 2004 Semester

Computer Technician Intern

  · Installed and administered seven separate college computer labs.

  · Provided desktop technical support for faculty and students computer users.

  · Supported software and applied security patches and service packs as needed.

  · Laid out new network cables and installed RJ-45 wall jacks.

Honors and

Activities

Computer

Knowledge

  · Dean’s List

  · Vice-President of Cybernet Club

2003-2004

2004

Server Services: Active Directory, DNS, DHCP, Distributed File System,

Routing and Remote Access Service, Group Policy Management, FTP, Telnet,

Internet Information Services, Internet security and Acceleration, File Server,

WINS, Print Server, Remote Desktop

Systems Applications: Microsoft Office 2003/2007/2010/2013, Deep Freeze,

Exchange Server 2007/2010/2013/2016, RollBack Rx, Bomgar, Dameware,

SteadyState, Symantec Ghost, VMWare vSphere, ESXi, and Workstation,

BlackBoard, various anti-virus programs

Network Utilities: Cisco Secure ACS, Cisco Packet Tracer, Network Visualizer,

Automated DSL Network Test, Strategic Solution Platform, Boson Netsim,

Procom Plus, GNS3

Hardware Installation and Configuration: Floppy drives, hard drives, CD-ROM,

memory, graphic cards, printers, scanners, power supplies, network adapters,

speaker and sound card, dialup modem, firewalls, Cisco routers, Cisco switches,

Cisco ASA, DSL modems, video-conference equipment

Computer Platforms: Windows 2012/8/2008/7/Vista/2003/XP, MS-Dos, Solaris,

Linux BackTrack and Kali

References Available Upon Request